Refund & Return Policy
Last updated: August 2026
Because our products relate to personal wellness, we take return and refund requests seriously and aim to resolve them quickly. Please review the details below before requesting a return.
| Policy Type | Details |
|---|---|
| Return Eligibility | Returns are accepted for damaged, wrong, or expired products reported within 48 hours of delivery. |
| Non-Returnable Items | Opened, used, or consumed items cannot be returned, in line with standard health and safety practice for wellness products. |
| How to Request a Return | Contact us via the Contact Us page with your order number and photos of the issue within 48 hours of delivery. |
| Refund Timeline | Once approved, refunds are processed within 5–7 business days to your original payment method. |
| Cancellation | Orders can be cancelled free of charge any time before they are dispatched. Once dispatched, the standard return process applies. |
| Exchanges | We currently do not offer direct exchanges — please request a return for the original item and place a new order. |